Please be thoughtful when you choose to order. If something arrives and it is not what you expected you may exchange it against something else in our line. In this case you would have to pay the return postage and the postage for this new arrival. If you really, really do not want the item or any other Haven Product, then it may be returned but we will with hold a 20% restocking fee.
If your item is defective -that is a different story and once it has been returned we would do a complete refund.
I do find most of us are quite reasonable so the main thing is to get into communication mode and we’ll figure things out.